Author Archive

Are interviews purchased for all surveys or a specific survey?

December 15, 2009 Leave a comment
Once you purchase an interviews package, your account is loaded with the interviews amount and you can use these interviews for any production survey. Interviews are NOT restricted to a single survey or a single user.
Categories: SurveyToGo FAQ

Do I need to configure anything for the PDA GPS location to be captured?

December 15, 2009 Leave a comment
No, SurveyToGo comes pre-installed with GPS configurations that should allow it work with any Windows Mobile PDA based integrated GPS. However, in some cases you might want to change some of the GPS settings to fit your specific requirements. This can be done by:
1. Click the “Tools > Options > GPS” tab:




Categories: SurveyToGo FAQ

Why aren’t my surveys synchronizing to the PDA?

December 15, 2009 1 comment

In order for a survey to synchronize to the PDA / Laptop you should make sure of the following:

1. The survey is saved.

2. The survey is either in Test or Production mode
Surveys need to be in either Test or Production mode in order to get synchronized to the PDA.

3. The PDA is connected
To check this, tap the Tools > Options > “Test Connection” button and make sure you see a “Connection Verified” message appear:

4. The PDA is synchronized
Synchronization happens after login and then every 10 minutes. To force a synchronization of the surveys, tap the “Synchronize > Surveys” menu option:

5. The survey is assigned to the user on the PDA
If you are logging in with a different user to the PDA and a different user to the Designer, make sure you have assigned the survey to the correct user by clicking the “Survey > Assign to Surveyors” menu option of the designer:

Categories: SurveyToGo FAQ

Which PDA devices do you recommend for mobile surveys?

December 15, 2009 Leave a comment

SurveyToGo is compatible with all the Windows Mobile PDA’s.
From our experience however, some PDA’s perform better as field survey devices than others.
Here is short list of good devices. Of these, we recommend the HTC Diamond Touch:

1. PDA Devices with cellular capabilities

These devices are more expensive but can synchronize and send survey results from the field through the cellular network. They also usually have camera and GPS capabilities which SurveyToGo can utilize in surveys. Here are 2 good devices:

Click here for a comparison chart of the 2 GPRS models.

2. PDA Devices without cellular capabilities:

These devices are less expensive but require a USB PC connection in order to synchronize the results. Most do not have cameras or GPS. Here is a good device

Categories: SurveyToGo FAQ

SurveyToGo Payment Model

December 15, 2009 Leave a comment

There are no license costs, no IT costs, no setup costs or other hidden costs. We only have a simple  “per usage” cost model. This means you simply pre-purchase a package of interviews (different package sizes exist) which are loaded to your account. For every production interview you perform using SurveyToGo on the PDA or Laptop your account is deducted by 1 interview. You can perform as many test interviews as you need.

 The most updated list can be found here:

Categories: SurveyToGo FAQ

How To: Adding users into groups

December 15, 2009 Leave a comment

In order to add users into groups you need to:

  1. Login to the Survey Manager
  2. Left click on “Groups”
  3. Right click on “Organization administrators”
  4. Click on “Group Properties”
  5. Click on “Add” and choose which users to add.
Categories: SurveyToGo FAQ

How To: Install SurveyToGo on a mobile device

December 15, 2009 Leave a comment

Deploying SurveyToGo to a PDA through the designer

  1. Login to SurveyToGo designer
  2. Open your survey. If you don’t have any survey yet, please create a new one.
  3. Make sure your PDA is connected to the PC.
  4. Click on Tools > Install to mobile Device.
  5. Click on Deploy
Categories: SurveyToGo FAQ
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