Home > Uncategorized > Double Results Credit

Double Results Credit


When checking your usage report, sometimes you might encounter Double Result Credit.

This document will clarify what it means.


Double Result Credit

In order to verify that all your data is uploaded correctly to our server, the device will not remove the data unless it gets a confirmation from our server that the interviews have been uploaded successfully.

In some cases of network latency, data might be received by the server but the confirmation sent from the server to the device, did not reach it.

In these cases the device resend’s the interview – so it get’s the confirmation from the server.

Our server is designed to recognize this pattern behavior  and removes the duplicate credit use for this account due to the duplicate upload.

This process happens as a background process but is transparent to you as well – However, this will indicate the result has been re-confirmed and did not use duplicated credit, but a regular 1 credit as expected.

That’s it !

Categories: Uncategorized
  1. No comments yet.
  1. No trackbacks yet.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: