Home > Survey Creation > How to: Enable “Silent Recordings” Of Interviews (Or how to listen-in on CAPI interviews)

How to: Enable “Silent Recordings” Of Interviews (Or how to listen-in on CAPI interviews)

Overview

A great way to enhance quality control of interviews is to utilize the “Silent-Recording” feature of SurveyToGo. “Silent-Recording” enables you to record the interview or parts of it without the interviewer knowing. The recording is then attached to the interview and is available on the Operations console for quality control people to listen to. This in fact allows your quality control department to “listen-in” on CAPI interviews and make sure that:

  • Questions are asked just the way you want them to
  • Interviewers are conducting the interviews per your briefing
  • Hear the tone of respondents and get an insight to how they respond to certain questions

Silent recordings can be enabled for the entire interview or for only parts of the interview. You can record one question or a set of more than one question. The steps to enable Silent recordings:

  1. Step 1: Configure the start/stop of the recording(s) in the Survey script
  2. Step 2: Listen-in to the recording(s) in the operations console

Step 1: Configure the start/stop of the recording(s) in the Survey script

Configuring the recording is very easy. You just add start/stop recording script calls to the places in the interview you wish to record. You can add recordings in multiple places throughout the survey to record more than one part. To configure the start/stop of the recording(s) in the Survey script follow these steps:

  1. Open the survey you wish to enable silent recordings on:
  2. Add the SoundRec.StartRecording();function call script at the start script of the first question:
    This will turn on the recording at the start of Q1
  3. Add the SoundRec.StopRecording();function call script at the end of the last question:

  4. That’s it! You have just configured the entire interview to be recorded. To record part(s) of the interview, you can put the Start/Stop recording function calls in other parts, so for example, to record only Q3, you can put the SoundRec.StartRecording(); at the start script of Q3 and the SoundRec.StopRecording(); at the end script of Q3

Step 2: Listen-in to the recording(s) in the operations console

Once you have collected interviews from the field that include silent recordings, you can listen-in to those recordings by following these steps:

  1. Open the operations console of the project (you can learn more about how to use the operations console here:
  2. Open the relevant interview from the operations grid and switch to the attachments tab. You can then either click on the link to listen or click the save button to save a local copy of the recording:
  3. If you have multiple recordings in the interview you can listen to all by clicking the arrows:

  4. That’s it!

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Categories: Survey Creation
  1. November 15, 2012 at 9:19 am

    I’ve noticed that script may ends recording before the question where StopRecording is placed is answered. So may be it is better to place another “dummy” question after last question and put StopRecording there

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